Shipping Policy

  • Free shipping all over India for orders above Rs 499.
  • A shipping fee of Rs 100 for orders less than or equal to this amount.
  • Shipping within 2-3 business days from order confirmation.
  • Delivery within 7-10 business days of order receipt


Returns, Refunds, Cancellations and Exchanges Policy

What We Will Do Together:

  • Step 1–Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received the wrong or expired product(s). Please send us an email at info@jadibeaute.com with your order and contact details.
In case of damaged / missing product(s), raise a return / replacement request within 2 days from the date of delivery.
  • Step 2 – Give us 2 working days to review your return request.
  • Step 3 – Once your return request is approved, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
  • Step 4 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

 

Under what conditions can I return/ replace my product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – Physical damage / tampered product or packaging
  • Incomplete order – missing products

 

Under what conditions return/ replacement requests will not be accepted?

  • Opened / used / altered products.
  • Original packaging (mono cartons, labels, etc.) missing.
  • The return / replacement request is generated after 7 days from the date of delivery.
  • The damaged / missing product is reported after 2 days from the date of delivery.

Can I cancel my order?

Please send us an email at info@jadibeaute.com with the order details, and we will help you cancel it (if it hasn’t been shipped).

** Jadi Beauté reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer which may include having a verbal or written confirmation from the customer.

 

How will I receive the refund for my cancelled or returned product?

In the case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made within 7 business working days. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.

 

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and after the completion of the quality check.

 

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 7 days of delivery.